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Answering Your Questions About Waypoint Recovery Center
Making the decision to enter treatment is never easy – that’s why Waypoint Recovery Center offers a convenient and easy way to get answers to questions about our facility. Our frequently asked questions section features an organized breakout of common questions pulled from our contact forms, admissions calls, and general inquiries. Questions about a specific program can be found on the respective program page under ‘frequently asked questions’
Not finding an answer to your question? Our team is available 24/7 to answer your questions about our programs, treatments, and processes. Calling or submitting a contact form is free of charge, requires no obligation or commitment to treatment, and can be done without providing extensive personal information. In most cases, our team will answer your call right away, while most contact form submissions are replied to within a few hours.
Find the answers you're looking for:
Admissions & Getting Started
Is a referral needed or required for acceptance?
No – you do not need a referral for admission.
What ages of clients does Waypoint Recovery take?
Our services are designed for adults aged 18+. We do not accept clients below the age of 18.
How long does the admissions process take?
The admissions process takes between 45 minutes to one hour.
How quickly can I be admitted?
Waypoint offers same day and urgent admission.
Can I tour the facility before enrolling?
Yes – for details on tours and scheduling, please contact our admissions team.
What can I expect at my initial assessment?
During the initial assessment, a member of our staff will speak with you to learn more biological, psychological, and social factors leading up to admission. Based on these factors, our team will discuss recommended treatment services and options. Learn more about Waypoint’s Initial Assessment.
When do I know if I need to talk to a professional?
If you’re questioning your substance use or wondering whether it’s becoming a problem, it may be time to talk to a professional. Because addiction is often progressive, seeking support early can help prevent more serious consequences.
Do you allow people who are mandated to go to treatment into your services?
Yes, Waypoint accepts clients who are mandated to attend treatment.
Is treatment confidential?
Yes, We abide by the strictest confidentiality regulations to ensure the privacy of all clients. You can expect to learn more about those protections upon admission.
What is your policy on cell phones and electronic devices?
Cell phones, laptops, tablets and other personal electronic devices are not permitted. We strictly enforce these policies to ensure that your focus is on getting and staying sober.
What hours are your services offered?
While the facility operates 24/7, most programming for residential and intensive outpatient programming is delivered between 7:00 A.M. and 7:00 P.M. For specific hours of operation, please visit our locations pages.
What should I bring to residential treatment?
We provide a detailed list of recommended items for residential treatment. For a complete list of approved and unapproved items, please reference the Waypoint Packing List.
What happens after I contact your team?
After contacting Waypoint, you can expect the following steps in the admissions process:
- Phone interview
- Phone orientation
- Financial consultation
- Travel arrangements and arrival planning
What level of care do I need? (detox, residential, outpatient, etc.)
Level of care, along with recommended services and programs, are determined by our clinical team following the initial assessment process. Your personalized treatment plan and recommended services will be reviewed prior to admission.
Treatment Approach & Services
Does Waypoint offer / support attendance in 12-step meetings?
Yes, we support and encourage clients to get involved in 12-step programs.
Do you treat process addictions (i.e. internet, gambling, sex, etc.)?
We do not currently offer dedicated process addiction programs. However, our clinical staff is trained in treating addictive behaviors other than substance use.
Do you prescribe medication at your facility? Is Medication Assisted Treatment (MAT) available for substance use disorders?
Waypoint utilizes Medication Assisted Treatment (MAT) as an option for clients in our residential treatment program. The use of MAT is determined on an individual basis and, when utilized, is considered one part a holistic treatment plan. If you’re in our Intensive Outpatient Program, we work closely with community partners to offer MAT services.
What does a typical day in treatment look like?
Clients can expect to participate in various group sessions, one on one counseling sessions, speaker meetings, dedicated time to address individual work assignments given by therapists. Clients will also have personal time to relax and decompress.
Does this facility believe in an abstinence-only philosophy in treatment?
Yes – we strongly encourage complete abstinence from drugs and alcohol for all clients.
What is the difference between residential and outpatient treatment?
Residential treatment, sometimes referred to as inpatient treatment, is when you reside at Waypoint’s facility for the entirety of your treatment program. During intensive outpatient treatment, you can continue to work and fulfill your daily obligations while commuting to one of our offices to receive treatment.
What types of therapies do you offer (CBT, DBT, trauma therapy, etc.)?
Waypoint offers a variety of therapeutic offerings to clients, including:
- Cognitive behavioral therapy
- Expressive Arts Therapy
- Recreational therapy
- Brain-based counseling
- Group therapy
- Equine assisted therapy
- Outdoor therapy
- Mindfulness and meditation therapy
Therapeutic offerings at Waypoint are designed to supplement traditional talk therapies by providing a broader range of holistic and immersive therapeutic approaches to treatment.
Do you offer dual diagnosis (co-occurring disorders) treatment?
Waypoint does not offer a dedicated dual diagnosis program. However, clients are assessed for mental health disorders during the initial assessment process and mental health disorders are treated alongside substance use disorders.
Is detox available on-site or coordinated with a partner?
Detox is offered on-site at our residential location.
How long will I be in treatment for?
The total length of stay is determined on an individual basis. In most cases, you can expect to stay in our residential program around 30 days while intensive outpatient programs can last anywhere from 30 days to 90 days.
Do you offer aftercare or relapse prevention planning?
Yes, you will work with our discharge planner to determine the best next steps for you. While all alumni are encouraged to join Waypoint’s alumni program, additional relapse prevention supports include outpatient therapeutic and medication referrals, information on 12-step meetings, facility follow-ups, and intensive outpatient services.
Do you provide individualized treatment plans?
Yes – all clients receive an individualized treatment plan informed by the initial assessment process. This plan may evolve or change as clients progress through the program.
Residential Experience
What is your facility like?
Our facility is located on 58 acres of private property – an ideal setting for recovery. Our campus offers a peaceful healing environment with the following features:
- Fully furnished bedrooms
- Rustic cabin decor
- Abundance of natural light
- Landscaped outdoor sitting areas
- Waterfront view with island gazebo
Will I have a roommate?
Yes, there are generally two clients in a room.
What amenities does Waypoint offer?
Our residential amenities include access to a shared kitchen/food space, fully catered meals, an on-site laundry facility, and an exercise room. You’ll also have access to on-campus recreation such as equine therapy, fishing, lawn games, and various board/card games.
What is the daily schedule like?
The typical day starts at 6:00 A.M. with curfew at 11:00 P.M.
- Monday-Friday groups start at 8:00 A.M. and end at 8:00 P.M.
- Saturday and Sunday groups start at 9:00 A.M. and end at 8:00 P.M.
- Lunch is served each day from 12:00 – 1:00 P.M.
- Dinner is served from 5:00 – 6:00 P.M.
- Saturday and Sunday family visitation hours are from 2:30 – 4:00 P.M.
Can I work or attend school during treatment?
Work and school exceptions are coordinated on a client by client basis with our clinical team.
Are meals provided and can dietary needs be accommodated?
Yes – Waypoint offers catered meals with accommodation for dietary restrictions or needs.
Is smoking/vaping allowed?
Yes. You are responsible for providing your own tobacco or vape products. All products must be sealed / unopened prior to arrival at the facility.
Family & Support
Will my family or support system be involved in my treatment?
Family involvement is determined by you at the time of admissions. While we encourage all clients to involve family in their recovery process, your clinical team will work with you to determine who should be involved and to what extent.
Learn more about Family Involvement and Resources for Families.
Are there family therapy or education programs?
Yes – Waypoint offers two groups for families of loved ones at Waypoint.
- Family Orientation: connects families with clinical staff to answer questions about the program and provide information about Waypoint residential life
- Family Support Group: connects families of current clients with family of alumni to offer moral support and answer questions about Waypoint
How often can I communicate with my loved one in treatment?
Communication plans with your loved one in treatment is determined by both the client and the clinical team. These plans are not generic and are specific to each client.
Referrals & Professional Inquiries
I am a professional in the community. How do I make a referral?
If you have a referral, please reach out via our contact form or by calling our facility line. A member of our admissions team can provide additional information and resources.
What are some outcomes from Waypoint clients?
We utilize Trac9 to monitor patient outcomes during treatment. Clients attending Waypoint often experience meaningful reductions in symptoms of depression, anxiety, trauma, and PTSD during treatment. Learn more about how Waypoint Measures Success with Trac9.
Is your facility licensed and accredited?
Yes, we are accredited by the Joint Commission.
Who can refer a client to your program?
We accept referrals from a variety of different sources. Examples include but are not limited to physicians, therapists, psychologists, case managers, Employee Assistance Programs (EAPs), businesses, universities, clergy, attorneys, jails etc. If you’re unsure whether you can refer a client, please submit a contact form or call the facility to speak with a representative.
How quickly do you respond to referral requests?
In most cases, referral requests are responded to within a few hours of submission.
Do you collaborate with referring providers during treatment?
Collaboration on a client’s care and treatment are managed by your client’s treatment team.
Insurance & Payment Options
What types of insurance do you allow?
We accept most major insurance carriers. You can submit an insurance verification form to our admissions team to review coverage, costs and further plan details for specific programs of interest. A full list of providers we accept can be found on our homepage.
What are my options if I do not have insurance or it does not cover all of my treatment?
If you do not have insurance, private pay and financing plans are available. Our admissions team can answer any questions related to private pay and financing options.
Do you verify insurance benefits before admission?
Yes, insurance verification is part of the admissions process. You should have your insurance information available to ensure verification is smooth and timely.
Will you help me understand my coverage?
Yes – our admissions team will answer any questions you have regarding insurance coverage. We have worked with thousands of clients and are familiar with the insurance process specific to detox, residential, and outpatient treatment.
Are there payment plans available?
Yes – during the financial consultation part of the admissions process you will receive information on payment plans options. Waypoint is committed to working with you on building the best financial plan available if a payment plan is requested.
What costs should I expect out of pocket?
Out of pocket costs vary significantly based on payment type (i.e. insurance or private pay), insurance provider, plan deductibles, out of pocket maximums, and other similar factors. During the financial consultation portion of the admissions process, our team will let you know what you can expect to pay out of pocket based on your specific insurance details.
Do you accept Medicaid or Medicare?
Waypoint does not currently accept Medicaid or Medicare insurance.
Start Your Recovery Today
If you or a loved one is struggling, Waypoint Recovery Center offers a safe, supportive place to begin recovery.